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terms and conditions January 2007
Production of Order 1) As each item is individually handmade, slight variations may occur between items. 2) Upon receipt of your order form and deposit, initial proofs will be sent for your approval. 3) Final proof reading is the responsibility of the client. Any amendments should be marked clearly on each item, signed and dated. 4) Your proofs should be returned to us signed and dated. 5) Amendments after final proofs have been agreed and production of the work has commenced will incur extra charges. 6) If any amendments have been made a further set of proofs will be sent for your approval with your requested amendments. These must be signed and dated as correct before we can commence with your order. 7) The most recent dated version of amendments shall be used in the production of the work. 8) We cannot accept any amendments unless they are signed for and dated. 9) A minimum of 4-6 weeks is required from receipt of the approved proofs and balance payment to complete the order. 10) Overseas orders - please contact us for delivery schedule when placing an order. Payment 1) A 50% deposit (non-refundable) is required upon placement of an order and before any work can commence. 2) The balance payment will become due upon return of the approved proofs and before final delivery of the goods. 3) The order cannot be dispatched until full payment has been received. 3) Overseas orders - full payment is required upon placement of an order. Delivery 1) Orders are dispatched within 4-6 weeks from receipt of final payment. 2) You will be notified immediately if we anticipate your order will take longer. 3) Urgent orders must be requested in writing and may an additional 20% of the order total. This is not always the case and we will try, wherever possible to accommodate urgent orders free of charge. You will be advised immediately if we cannot meet your deadline. 4) All orders are sent by special delivery 5) We cannot accept responsibility for any loss or damage which occurs during transit via any delivery service. 6) We cannot be held responsible for any loss incurred due to late delivery for reasons outside our control (postal strike, etc) 7) Delivery is charged at £12.50 to UK Mainland (courier or special delivery). Orders to IOM, IOW, NI and overseas, please contact us for delivery charges. Items such as order of service and menu are not usually completed until details are finalised nearer the wedding date and are usually sent separately from the remaining order. In this instance an additional postage charge may become payable. We will only charge you the cost to us and you will be advised of any additional fee when your order is confirmed (please contact us prior to ordering if you have any queries regarding this). Cancellation 1) If an order is cancelled before proofs have been submitted for approval, we shall retain 50% of the deposit and refund the difference. 2) If an order is cancelled after final proofs have been agreed, we shall retain the full deposit paid. 3) If an order is cancelled once full production of the approved proofs has begun or completed or delivered, we shall retain the full deposit and final payment. 4) No refund or exchange can be given unless the goods are faulty. Your statutory rights are not affected. Copyright All copyright and design rights in any of our designs, in the production of stationery tailored specifically to suit you and the final products are owned by Red Nell Designs. |
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