Q. Is there a minimum order?   For on-line purchases we have a minimum order of 10.  Over and above that you can order the exact quantity you require. 

Q. Do I need to buy a sample?   You can purchase your invitations on-line and 'off the peg' without the need to purchase a sample first.  You will still receive proofs prior and production will not commence until you have confirmed the design work, colours and text.  You can of course purchase a sample if you would like to see the design and quality first before buying.

Q. How long does it take to produce an order?   We will always try to work around your timescale and on average invitations are usually produced within 1-2 weeks of proof approval.  At peak times this may be slightly longer.  If you require an urgent order please contact us in the first instance to check availability.  Items such as order of service and place settings etc are usually completed later on in the order schedule as wording and names etc cannot be confirmed until nearer the wedding date. 

Q. When do I need to send out my invitations?  Three months before the wedding day is probably sufficient. 
This will allow time plenty of time for your guests to reply and you to confirm numbers with your reception venue, caterers etc.

Q. What if I need some extra invitations at the last minute when I have already received my order?   
If there are no alterations to the final approved proof, that's fine.  Any extra invitations will be charged at the rate  per card paid with the original order.  Any alterations to the approved proofs may incur an extra charge.

Q.  Do you print bi-lingual inserts  We are happy to print inserts in any language providing the wording is
emailed across to us.  We do not charge extra for this service.

Q. I want to order place cards and order of service but will not know how many until I have received replies to my invitations.   We are happy to wait until you have confirmed numbers so you do not have to order more than you need.  A provisional order should be placed along with your invites and included in your deposit. At this stage you can estimate the number of guests - any overpayment/ underpayment can be settled once you know definite numbers.

Q. I have seen a design I like.  Can I have it in my wedding colours?  Yes, that's the beauty of our handmade stationery;
your wedding theme colours can be incorporated into your chosen design.

Q.  Does it cost extra to change design colours to suit me?  No. 

Q.  Are envelopes and printed inserts included in the price?   Yes.  We are also able to produce the cover
only for you to provide your own inserts (price reduction applies).  Metallic envelopes are available for an extra charge.

Q.  How do I pay?  You can purchase your invitations on-line or alternatively payment can be made by credit card, bankers draft/postal order, cheque or PayPal invoice (you do not need a PayPal Account)

Q.  Do you accept orders from outside the United Kingdom?  Yes.

Q.  How much will shipping cost?  This is dependent on the size of order and destination.  You will be advised upon placement of an order.

Q.  How do I pay for an international order?  Payment as per our UK stationery orders, ie 50% deposit required upon placement of an order with the balance due upon proof approval.