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frequently asked questions
Q. How long does it take to produce an order? An average order takes 4-6 weeks to produce from receipt of approved drafts, depending on quantities and which items are required. Q. When do I need to send out my invitations? Three months before the wedding day is probably sufficient. This will allow time plenty of time for your guests to reply and you to confirm numbers with your reception venue, caterers etc. Q. What if I need some extra invitations at the last minute when I have already received my order? If there are no alterations to the final approved proof, that's fine. Any extra invitations will be charged at the rate per card paid with the original order. Payment should be sent along with the number you require and we will dispatch them as soon as possible. Any alterations to the approved proofs may incur an extra charge. Q. I want to order place cards and order of service but will not know how many until I have received replies to my invitations. We are happy to wait until you have confirmed numbers so you do not have to order more than you need. A provisional order should be placed along with your invites and included in your deposit. At this stage you can estimate the number of guests - any overpayment/ underpayment can be settled once you know definite numbers. Q. I have seen a design I like. Can I have it in my wedding colours? Yes, that's the beauty of our handmade stationery; your wedding theme colours can be incorporated into your chosen design. Q. Does it cost extra to change design colours to suit me? A. No. Q. Are envelopes and printed inserts included in the price? Yes. We are also able to produce the cover only for you to provide your own inserts (price reduction applies). Metallic envelopes are available for an extra charge. Q. How do I pay? Payment can be made by credit card, bankers draft/postal order, cheque or PayPal invoice (you do not need a PayPal Account) Q. Do you accept orders from outside the United Kingdom? Yes. Q. How much will shipping cost? This is dependent on the size of order and destination. You will be advised upon placement of an order. Q. How do I pay for an international order? The full payment by personal cheque is required upon ordering to allow for it to clear before the order is dispatched. Prices are converted to your local currency at close of play on the date of the order. |
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